Terms of Service
Last updated: October 2026
1. Who we are
Katerloka (NIB 2307250135661) is a catering platform registered at Jl. Palm Kuning IV Blok BE/06 Sekt.1-3, RT 002/RW 007, Kel. Rawabuntu, Kec. Serpong, Kota Tangerang Selatan, Provinsi Banten 15318, Indonesia. These terms govern your use of our ordering service.
1A. Partner dapur and Katerloka's role
Katerloka is a catering platform. Each dapur partner is its own catering business, with its own menu, box contents, cooking days and prices. The dapur cooks and delivers your food with its own courier, and is responsible for that food. Katerloka sells the order, takes payment and arranges the schedule, and is your one contact when something goes wrong: you tell us, and we resolve the complaint with that dapur. Payment and refund rules stay as in sections 5 and 6.
2. Ordering
Orders are placed through our WhatsApp business number. You choose a package size in portions; the price per portion depends on the package size and is confirmed to you before payment. An order is only confirmed once payment has been received and verified by us.
3. Delivery
Delivery days are set by each dapur and shown on its page. Dapur partners do not deliver on Indonesian national public holidays. Delivery is limited to the service areas of our dapur partners, which are listed on our home page and may change over time.
4. Order deadline
New orders, schedule changes, address changes, and skips for a given delivery day must reach us by 16:00 WIB on the day before. Requests made after that time will be applied to the next available delivery day.
5. Payment
Payment is made by bank transfer in Indonesian Rupiah, in advance, for the full package. Bank details are sent to you when you place an order. An unpaid order may be cancelled automatically after the period stated in your order confirmation.
6. Cancellation and refunds
You may pause or cancel your remaining meals at any time by messaging us, subject to the deadline in section 4. Meals already delivered are not refundable. Where a meal you have paid for cannot be delivered, we will either reschedule it or refund it at the price per portion recorded on your order.
7. Food and allergies
Menus vary daily and are set by each dapur partner. A limited set of substitutions is possible, and we will confirm to you when you order. We cannot guarantee that any meal is free from a specific ingredient or allergen, because each dapur prepares food in its own kitchen, which may also handle other allergens. If you have a food allergy, please do not rely on the meals being free of the relevant ingredient.
8. WhatsApp messaging
Ordering is handled through an automated assistant on WhatsApp, with human staff available. By messaging our business number you agree to receive order-related messages from us. You can ask us to stop at any time.
9. Liability
Our liability for any order is limited to the amount you paid for that order. We are not liable for delays caused by events outside our reasonable control, including traffic, weather, and failures of the dapur's courier.
10. Changes and contact
We may update these terms from time to time; the latest version is always at this URL. Questions go to halo@katerloka.com or our WhatsApp number. These terms are governed by the laws of the Republic of Indonesia.