Privacy Policy

1. Who we are

Katerloka is a daily meal catering service operating in Tangerang Selatan, Indonesia. We can be reached at halo@katerloka.com.

2. What data we collect

When you contact us via WhatsApp, we collect:

• Your WhatsApp phone number
• Your name (if you provide it)
• Your delivery address and area
• Your order details (meal preferences, portions, schedule)
• Your conversation history with our chatbot
• Payment confirmation information

3. How we use your data

• To process and fulfill your catering orders
• To send you order confirmations, reminders, and delivery updates via WhatsApp
• To manage your subscription and remaining meal quota
• To improve our service

We do not sell your personal data. We share it only with our delivery partners, who need your address to complete your order, and with Meta for advertising as described below.

If you have ordered from us before, we may upload your phone number to Meta (Facebook and Instagram) to show you our ads, or to exclude you from ads meant for new customers. The number is hashed (converted into an unreadable code) before it leaves our system, and Meta uses it only to match it to an account and does not keep it after matching. To opt out, message us "stop iklan" on WhatsApp or email halo@katerloka.com, and we will remove your number from future uploads.

4. Cookies and ad measurement on katerloka.com

Our website uses the Meta Pixel and the Google tag to learn which of our ads bring visitors who go on to chat with us or order. They record the pages you open, when you tap a WhatsApp button or start an order, your browser and device type, and your IP address. Meta and Google link this to your account with them, if you have one.

We also keep our own cookie, kl_attr, for 90 days. It remembers which ad or link first brought you to us, so that a message you send us on WhatsApp is credited to that ad. When you sign in or order on the site, we store a copy of it with your order, and when your payment is confirmed we tell Meta that a purchase happened and its value. We do not send Meta your name, address or what you ordered.

When you pay for an order, or send us the details of an event, we tell Meta, whether you ordered on the site or on WhatsApp. With it we send your phone number and our customer number for you, both hashed (scrambled one way into a code that cannot be turned back into the number), and for a payment its value. Meta uses this to show our ads to people similar to those who order from us. To opt out, send us "stop iklan" on WhatsApp; from then on we send Meta nothing about you.

To refuse, turn on your browser's tracker blocking or use an ad-blocking extension, which stops both tags from loading; the site works the same without them. You can also turn off ad personalisation in your Meta and Google account settings.

5. WhatsApp messaging

Our service uses the WhatsApp Business API to communicate with you. By messaging us on WhatsApp, you consent to receiving order-related messages from our business number. You can stop receiving messages at any time by asking us to delete your account.

6. Data storage

Your data is stored securely in a cloud database hosted in Singapore. We retain your data for as long as you are an active customer. If you request deletion, we will remove your personal data within 7 business days.

7. Your rights

You have the right to access, correct, or delete your personal data at any time. To make a request, contact us at halo@katerloka.com or message us directly on WhatsApp.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available at this URL.