Privacy Policy

1. Who we are

Pian Yi Catering is a daily meal catering service operating in Tangerang Selatan, Indonesia. We can be reached at drpramadyo@gmail.com.

2. What data we collect

When you contact us via WhatsApp, we collect:

• Your WhatsApp phone number
• Your name (if you provide it)
• Your delivery address and area
• Your order details (meal preferences, portions, schedule)
• Your conversation history with our chatbot
• Payment confirmation information

3. How we use your data

• To process and fulfill your catering orders
• To send you order confirmations, reminders, and delivery updates via WhatsApp
• To manage your subscription and remaining meal quota
• To improve our service

We do not sell or share your personal data with third parties, except for our delivery partners who need your address to complete your order.

4. WhatsApp messaging

Our service uses the WhatsApp Business API to communicate with you. By messaging us on WhatsApp, you consent to receiving order-related messages from our business number. You can stop receiving messages at any time by asking us to delete your account.

5. Data storage

Your data is stored securely in a cloud database hosted in Singapore. We retain your data for as long as you are an active customer. If you request deletion, we will remove your personal data within 7 business days.

6. Your rights

You have the right to access, correct, or delete your personal data at any time. To make a request, contact us at drpramadyo@gmail.com or message us directly on WhatsApp.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be available at this URL.